Terms and Conditions

Terms and Conditions

By using our website or placing an order you agree to be bound by these terms and conditions and the documents referred to within them. We reserve the right to modify these T&Cs at any time.

Online Order Process

By placing an Online Order or an Online Phone Order with us, you confirm that the information you provide is true, accurate and complete in all respects. By placing an order you confirm that you are over 18 years of age.

The steps required for a binding contract between you and us are outlined below:

You place an order for products or services:

You will be given the opportunity to confirm the details of your order, including your address and payment details, prior to completing your order.

When you place an order, we will send you an acknowledgement email to let you know that we have received your order. This is not an order confirmation or acceptance. We will request pre-authorisation against your payment card at this stage.

We will send you a confirmation email to confirm that your order has been dispatched for delivery. This is confirmation and acceptance of your order.

Please note that payment will be taken at the date and time that you place your order.

Unless otherwise agreed, your order will be delivered within 30 days of confirmation of your order (please see our Delivery & Returns page for more information on our standard delivery times). Where we are unable to deliver your order within this period, we reserve the right to cancel your order.

We may contact you if we cannot accept your order, which may be result of (i) the products not being available, (ii) there is a problem with your payment method, (iii) there has been a pricing or product description error on the website, (iv) we are unable to deliver the products due to local import restrictions or requirements at your delivery destination or (v) you don’t meet our eligibility to order criteria or are in breach of any of the T&Cs or other law.

The contract will be concluded in English.

Prices And Payment

We accept payment by American Express, JCB, Maestro, MasterCard, Visa and Visa Debit and PayPal.

For all Online Orders we only accept payment in UK Pounds Sterling.

All prices shown on the website are inclusive of VAT.

We take all reasonable care to keep the details of your order and payment secure. However, unless we are fraudulent or negligent, we will not be liable to you for any losses caused as a result of any unauthorised access to this data by a third party.

You may not withhold payment of any invoice or other amount due to us by reason of any right of set off or counterclaim which you may have or allege to have or for any other reason whatsoever.

Acceptance of Order

Your order is only contractually accepted once it has been shipped. We reserve the right to cancel and refund your order prior to this point.

Product Descriptions, Pricing And Availability

We will take all reasonable care to ensure that all details, descriptions and prices of products on our website are accurate and kept up to date. We do not guarantee that the product images you see are an accurate representation; for example colours may differ from the images shown on the website due to your computer/device screen resolution or settings.

Errors may sometimes occur in our pricing. If we have made an error in the price of a product you have ordered, we will contact you. You will have the option to reconfirm your order at the correct price, or the order will be cancelled. Prices may change and offers may be withdrawn at any time. Offers and promotions may be available online only or in-store only. Please check the terms of the relevant offer.

All orders are subject to availability. Once a product is sold out, it will be taken off the website and may not be available again. If products that you order are out of stock we will contact you and may cancel the whole or part of your order. Substitutions will only be made with your prior consent. If a replacement product has a higher price, you will be liable to pay for the difference in price. If we are unable to contact you, we may cancel the whole order or the relevant part of the order and process the remainder of the order at our discretion.

General Terms

Liability:
You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including reasonable legal fees, arising out of any breach of these T&Cs by you or by any other person accessing the website using your account and/or your personal information.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products and services offered by us. This does not affect your Statutory Rights as a consumer.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for (i) any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or (ii) any loss of goodwill or reputation; or (iii) any special or indirect losses, suffered or incurred by that party arising out of or in connection with the provisions of any matter under these T&Cs. Nothing in these T&Cs shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our agents or employees.

Waiver:
No waiver by us shall be construed as a waiver of any right for any breach of these T&Cs.

Severance:
If any of these T&Cs shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable and shall not affect the validity and enforceability of any of the remaining T&Cs.

Entire Agreement:
These T&Cs govern our relationship with you. You agree that you have not relied on any representation outside of these T&Cs. Your Statutory Rights are not affected by these T&Cs. Nothing in these T&Cs shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation.

Law:
These T&Cs shall be governed and construed in accordance with English law and you agree to submit to the exclusive jurisdiction of the courts of England and Wales.

Your Use Of The Website

We reserve the right to vary these T&Cs from time to time where we consider it reasonable and necessary to do so. Our new terms will be displayed on the website and by continuing to use and access the website following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these terms and conditions from time to time to verify such variations.

The website is for your personal and non-commercial use only. You agree that you are solely responsible for all costs and expenses you may incur in relation to your use of the website; and keeping your password and other account details confidential.

We may prevent or suspend your access to the website if you do not comply with any part of these Terms of Use, any terms or policies to which they refer or any applicable law.

You may not use the website or its contents to download (other than page caching) or modify the website, or any portion of it; to interfere with or disrupt any network or website connected to the website or gain unauthorised access to other computer systems; to interfere with the enjoyment or use of the website by any other person; for any purpose which is unlawful.

In addition you may not, in relation to the website, use any: data mining, robots, or similar data gathering and extraction tools; framing techniques to enclose the trademarks, logos and other proprietary images, text layouts and formats which we use on the website; meta tags or any other "hidden text" which uses our name or trademarks.

Using the website does not give you permission to link to it or to use any of the trademarks, designs, get-up and/or logos contained within it.

We do not represent or warrant that the material contained in the website, any of the functions of the website and the server will operate without interruption or delay or will be error-free, free from defects, viruses or bugs or compatible with any other software or material. The website is provided "as is". Accessing the website is entirely at your own risk.

Ownership, Use And Intellectual Property Rights:
This website and all intellectual property rights in it including but not limited to any Content are owned by us. Intellectual property rights means rights such as: copyright, trademarks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). We reserve all of our rights in any intellectual property in connection with these Terms. This means, for example, that we remain owners of them and free to use them as we see fit.

Nothing in these Terms grants you any legal rights in the website other than as necessary to enable you to access the website. You agree not to adjust, try to circumvent or delete any notices contained on the website (including any intellectual property notices) and in particular any digital rights or other security technology embedded or contained within the website.

Hyperlinks And Third Party Sites
The website may contain hyperlinks or references to third party websites other than the website. Any such hyperlinks or references are provided for your convenience only. We have no control over third party websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party website does not mean that we endorse the third party's website, products or services. Your use of a third party site may be governed by the terms and conditions of that third party site.

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